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Privacy Policy

Who Am I

Helen James is a limited company for the purpose providing services as listed on the website for the purpose of supporting well-being. I am the data controller responsible for deciding how your information is used and ensuring it is private and secure. I am the data Processor who processes or carries this out.


I am committed to protecting your privacy. I will only use the information that we collect about you lawfully (in accordance with General Data Protection Regulations 25/5/18).

The Law regarding Personal Information

In addition to my privacy policy you are protected by law. The law allows me to use your personal information only if I have a justifiable reason to do so. The law says I must have one or more of these reasons:

  • Legal duty
  • Legitimate interest
  • You consent to it

List of the ways we may use your Personal Information

What I use information for:

My reasons- Legitimate interests. To send you a relative and supportive link for information relating to our clinical work together. Marketing. To provide tools and tips to help you to make changes To provide further information about developments within my services and associated courses and to provide you with materials. To offer additional on-going support. Deliver service to you. Keep Clinical Notes.

Sessions are private and confidential; the exceptions are should a situation arise that there is a risk of harm to yourself or others. I will endeavour to seek your permission first but, if action is required, may not do so.

In the event of I asking a question that the client does not wish to answer they can respond with ‘that is the wrong question’, I will respect this right to privacy.

I am is committed to protecting your privacy. I will only use the information that I collect about you lawfully (in accordance with the General Data Protection Regulations 25/05/18 Act 1998).

I will not sell your details to advertising companies.

I will not e-mail you in the future unless you have given us your consent.

I will not share or forward your emails unless if in relation to another email address you have provided and given permission to do so. For example if you give permission for a relative or other to receive.

I reserve the right to agreement the client shall not redistribute our emails to any other parties, unless under legal obligation cases. The information we give is solely for your personal support/advice; which you are wholly responsible for your choice to engage with in part, wholly or not at all. It is not necessarily intended to apply to another individual.

Exceptions include in the case of requests from legal bodies if required in legal cases.

Type of Personal Information

You provide data when you:

  • Make any enquiry
  • Book any clinical consultation with me.
  • Buy a product from me
  • Attend one of my courses or sessions
  • Interact with me on social media
  • Agree to take part in research
  • Provide me with services

If you choose not to give me personal information it may prevent us from working effectively and safely with you. In this instance we would be unable to enter into a working relationship with you.

Sharing your Data

I do not share your information with third parties unless you have given your permission to do so or there is a legal requirement to do so such as protection of yourself or others if I feel there is a risk, or I receive a legal request for your records.

I share your information only with those you have given us permission to contact, for example your doctor (unless required to by law for the purpose of safeguarding yourself or others).

I will only send you information that you have agreed to receive. You may remove yourself from any mailing list, newsletter circulation or email from me at any point you choose.

Type of Personal Information

You provide data when you:

  • Make an enquiry using any modality such as your email address and any messenger services
  • Apply to one of my courses
  • Buy a product from me
  • Attend one of my courses or sessions
  • Interact with me on social media
  • Agree to take part in research
  • Provide me with services

Contact -Where you live and how to contact you

Age – To ensure appropriate consent.

Medical and case history- Any and all information you provide to me. To understand your needs.

Consents -To ensure I am sending you information that you have asked for.

Storing your Data

All data will be stored securely and in line with legal requirements.

I will store your clinical information for a maximum of 7 years after our last contact with you. Enquiries and applications that you make and then do not choose to follow up on will be stored for 12 months. You may request these to be destroyed ahead of this timescale.


I may use your personal information to give you information and ongoing support, to send you a relative and supportive link for information relating to our clinical work together and to give you information about courses and offers. This is what I mean when we talk about ‘marketing’.

The personal information I have for you is made up of what you tell me and data I collect when you use my services.

I can only use your personal information to send you marketing messages if I have your consent. You can ask me to stop sending you marketing messages by unsubscribing at any time.

I may ask you to confirm or update your choices, if you take out any new products or services with me in future. I will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no far a comprehensive list).

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If you wish us to delete all email contact with you then please let me know.


External Links:

Cookie Policy: This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers. Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links. For further information about Cookies on this website, please refer to our Cookie Policy.


Helen James will never collect sensitive information about you without your explicit consent. By signing this form you are committing fully to that consent. Personal and sensitive information will be taken during the sessions as well as a set of written notes on the nature and content of the session. This is for the purpose of keeping a record, tracking and or adjusting the therapies, trainings, advisory protocols and procedures, as well as providing a measure of progress/change.

The personal information I hold is in the form of emails, hand-written notes, phone message texts and messenger texts, and any information you supply to me from other parties. The personal information I hold will be held securely in accordance with my internal security policy and the law. My internal system comprises of keeping hand-written notes, printed emails, Facebook private messenger texts and WhatsApp private messages; and any other materials you provide us with for the purpose and nature of the services we provide, are kept in locked files in a locked room with a view to minimize data kept on computers electronically. I may hold some of your contact with me in my contacts list, and emails exchanged on computer. All reasonable measures to ensure computer, phone and electronic security are checked regularly. Records will be securely destroyed 7 years after conclusion of the contract. You have the right to a Subject Access Request. You have the right to request that your records be destroyed and you be forgotten. You have the right to withdraw consent by requesting this directly with Helen James.

I am not a crisis or emergency service, if you need to speak to someone immediately please contact your GP, NHS 111 or the Samaritans (08457 909090).

Data Protection: Information Commissioners Office. GDPR 2018.

Under 18’s

I need parental or guardian consent and all T’S & C’s remain applicable.

Responsibility/Health & Safety

The contents of materials and all related services do not guarantee results and no attempt to diagnose, treat or cure any condition or symptoms is ever intended or given. The information shared or advised is not intended to replace medical advice. Always consult your medical physician.

The materials and all related services are intended as training and therapeutic assistance for personal learning, support and/or as an advisory service only for the intention of supporting well-being. The client shall take full and whole responsibility for his/her health, and his/her choice to seek services and attend any services provided from Helen James. Always consult your medical practitioner.

Whilst all due care is taken to ensure the safety of the client and personal possessions, all liability and responsibility for his/her choice of attendance and possessions, loss of any form and any personal risk to the client, shall remain wholly with the client at all times. The client has the right to withdraw at any time from the sessions and any related services.

The client shall remain wholly responsible for all beverage, food, supplements or medicines consumed on the premises, in and outside of the clinical hours. The client shall remain wholly responsible for his/her behaviour/conduct on and outside the premises.

The client shall give full medical information as requested on this form including mental health history. All applications where the client is currently under a mental health team will need to get consent from their consultant or team liaison officer that they are happy for consultation to go ahead. Contact between Helen James and your consultant for this agreement will be mandatory.

Accreditations and Associations

Helen James Hypnotherapy

2 Bentley Lane

Drop Helen a line to see how she can help you.

Day, Evening and Weekend appointments available.

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